Debt Collectors Try to Put on a Friendlier Face
Posted March 14, 2008 
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Comments(0) By DAVID STREITFELD – New York Times
CHICAGO — Just in time for a recession, the debt collection industry is working to shed its reputation for remorselessly hounding people.
Oh, the collectors still want the money. But now they would like to be seen as helpful and sympathetic, even a force for good.
